Complaints and Re-Examination Request
Transparency, Honesty and Customer Responsiveness
Request Forms
Please download the desired form, complete it with date, stamp and signature, and send it to the company email
Re-Examination Request
Please download the file below, fill it out with date, stamp and signature, and send it to the company email at COMMERCIAL@IGICO.COM.
Customer Complaint Handling
Please download the file below, fill it out with date, stamp and signature, and send it to the company email at COMMERCIAL@IGICO.COM.
Review Steps
The process of handling complaints and re-examination requests at IGI
Download Form
Download the relevant form from the website
Complete Form
Fill out the form with accurate and complete information
Send to Email
Send the completed form to the company email
Follow-up & Response
Follow-up and response as soon as possible
Frequently Asked Questions
How can I submit my complaint?
To submit a complaint, download the relevant form from this page, complete it and send it along with the relevant documents to COMMERCIAL@IGICO.COM.
How long does it take to process a complaint?
The processing time for complaints is a maximum of 5 business days and for re-examination requests a maximum of 7 business days.
Is there any fee for submitting a complaint?
No, submitting a complaint and re-examination request at IGI is completely free.
What documents should be sent with the form?
Relevant documents such as invoice, proforma, contract and any document related to the subject of the complaint or re-examination request must be sent with the form.